Job Description

Company DescriptionJoin us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,
Join us and become a Heartist\xc2\xae.To manage the day to day business operations.Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Regular communication with Supervisors and Captains
• Monitor cost of outlets within approved budget
• Creation of schedule within payroll budget
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Handle guest requests and complaints and authorize compensation when necessary
• Maintain and establish relations with internal and external suppliers and representatives
• POS upkeep and programming
• Attend weekly department Manager meetings
• Completion of all office duties and meeting deadlines
• Menu and function planning
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Adhere to and enforce organizational policies and procedures
• Actively contribute to a positive and motivating work place

• Education in Hospitality/Tourism is must
• 2-3 years of managerial experience
• Knowledgeable in a variety of liquor and wines
• Ability to multitask and prioritize
• Strong communication and interpersonal skills
• Competent in POS and Open Table softwares
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment
• Creative problem solving skills

Novotel