Job Description

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\xe2\x80\x99ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\xe2\x80\x99d love to give you a warm welcome to the Holiday Inn\xc2\xae family. What is the job? Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest\xe2\x80\x99s experience an enjoyable one. Your day to day Financial returns:

• Up-sell property facilities
• Actively pursue cost saving measures
• Recycle wherever possible
• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
• Manage wage and beverage cost
• Forecasting
• Stock control
• Analyze food and beverage statistics through point of sale system
• Works with F&B Manager on manpower planning and management needs
• Works with F&B Manager in the preparation and management of the Department\xe2\x80\x99s budget
• Up-sell property facilities

People:

• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products etc
• Encourage and motivate staff to provide optimum service during all shifts .
• Conducts daily briefings, Food and Beverage meetings and other meetings as needed to obtain optimal results
• Ensure staffs are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties

Guest experience:

• Create positive publicity opportunities
• Manage customer database and utilize effectively
• Manage special event concepts
• Develop and implement Promotions Calendar for F&B products in restaurant
• Share recommendations and guest comments to Food and Beverage Manager to reflect current customer profil

Responsible business:

• Recycle wherever possible
• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

Accountability

• . Supervises a small number of team members in one or two food and beverage outlets and may include banquet facilities. May oversee Supervisors.

What we need from you Bachelors Degree/ Diploma in Hotel Management or equivalent 3 years related experience, including supervisory experience How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\xe2\x80\x99s what connects every colleague in all IHG\xc2\xae hotels. Each IHG\xc2\xae hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There\xe2\x80\x99s so much more to the job than we can capture here. It\xe2\x80\x99s simply about creating great experiences, doing the right thing and understanding people. What we offer We\xe2\x80\x99ll reward all your hard work with a great work environment and benefits \xe2\x80\x93 including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe. Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual\'s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy.



Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn\xc2\xae\xef\xb8\x8f we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\xe2\x80\x99ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\xe2\x80\x99d love to give you a warm welcome to the Holiday Inn\xc2\xae\xef\xb8\x8f family. Let\xe2\x80\x99s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.