Job Description

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn family. What is the job Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest\'s experience an enjoyable one. Your day to day Financial returns: Up-sell property facilities Actively pursue cost saving measures Recycle wherever possible Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific Manage wage and beverage cost Forecasting Stock control Analyze food and beverage statistics through point of sale system Works with F&B Manager on manpower planning and management needs Works with F&B Manager in the preparation and management of the Department\'s budget Up-sell property facilities People: Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products etc Encourage and motivate staff to provide optimum service during all shifts . Conducts daily briefings, Food and Beverage meetings and other meetings as needed to obtain optimal results Ensure staffs are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties Guest experience: Create positive publicity opportunities Manage customer database and utilize effectively Manage special event concepts Develop and implement Promotions Calendar for F&B products in restaurant Share recommendations and guest comments to Food and Beverage Manager to reflect current customer profil Responsible business: Recycle wherever possible Oversee the Implementation of standards as detailed in the departmental standards and procedures manual Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste. Accountability . Supervises a small number of team members in one or two food and beverage outlets and may include banquet facilities. May oversee Supervisors. What We Need From You Bachelors Degree/ Diploma in Hotel Management or equivalent 3 years related experience, including supervisory experience How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\'s what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There\'s so much more to the job than we can capture here. It\'s simply about creating great experiences, doing the right thing and understanding people. What We Offer We\'ll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe. Join us and you\'ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual\'s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn family. Let\'s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.

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