Job Description

Staff Management

• Leadership: Lead, motivate, and support restaurant staff to ensure high performance and professional development.
• Recruitment and Training: Recruit, onboard, and train new employees. Conduct ongoing training and professional development for existing staff.
• Scheduling: Create and manage employee schedules to ensure adequate staffing during peak and off-peak times.
• Performance Management: Evaluate staff performance, provide feedback, and address any issues related to conduct or performance.
• Conflict Resolution: Handle conflicts between staff or between staff and customers in a professional and efficient manner.

2. Customer Service

• Guest Relations: Greet guests, manage reservations, and ensure a high level of customer satisfaction.
• Issue Resolution: Address and resolve customer complaints or concerns in a timely and effective manner.
• Service Standards: Monitor service standards and ensure that all staff adhere to the restaurant's service protocols.

3. Operations Management

• Daily Operations: Oversee daily restaurant operations, including opening and closing procedures.
• Inventory Management: Manage inventory levels, order supplies, and ensure that food and beverage products are stored properly.
• Quality Control: Ensure the quality of food and beverages meets the restaurant's standards and adhere to health and safety regulations.
• Maintenance: Oversee the maintenance and cleanliness of the restaurant, including the dining area, kitchen, and restrooms.

4. Financial Management

• Budgeting: Assist in the development and management of the restaurant's budget, including forecasting and controlling costs.
• Financial Reporting: Monitor and analyze financial performance, including sales, expenses, and profitability. Provide reports to upper management.
• Cash Handling: Ensure accurate cash handling and reconciliation of daily transactions.

5. Compliance and Safety

• Regulations: Ensure compliance with all local health and safety regulations, including food safety laws and labor regulations.
• Health and Safety: Implement and oversee safety procedures for staff and customers, including emergency protocols and first aid.

6. Marketing and Promotions

• Promotional Activities: Develop and implement marketing strategies and promotional activities to attract new customers and retain existing ones.
• Community Engagement: Engage with the local community to promote the restaurant and build positive relationships.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Quarterly bonus

Experience:

• Restaurant Manager: 2 years (Required)

Work Location: In person