Job Description

1. JOB DETAILS:

Position Title: Guest Delight Manager

Reports to: District Manager

Department: Operation

Division: Operation Restaurants

Job Code:

Prepared / Revised on:

2. JOB PURPOSE:

To plan and carry out operations of the Restaurant, Maintain smooth functioning of the

Restaurant with focus on sales up gradation by maintaining high standards, in accordance

with agreed business plans

3. JOB DIMENSIONS:

Financial Data &

Number of Staff

Supervised:

Operating

Budget /

Revenues...

Direct Reports:

Total:

30 Team Members + Shift Managers

4. KEY ACCOUNTABILITIES:

Description Performance Indicators

Production Planning & Ware housing

? Overseeing overall Procurement activities, implementing

effective techniques to bring efficiency in operations,

improve quality standards & achieve maximum cost

savings.

? Handling Restaurant operations ensuring optimum

inventory levels to achieve maximum cost savings without

hampering the production & distribution process.

? Zero stock out situations

? Feedback from operations team

? Yield report

? Internal & external Audits

? Commissary Scorecard

? Inventory Holding

Supply Chain Management

? Sustaining the existing network & managing the supply chain for

items, ensuring timely distribution of the merchandise to the

Restaurant.

? Monitoring availability of stock, making appropriate arrangements

to ensure on time deliveries;

? Managing logistics operations, involving and coordinating with

various & other external agencies to achieve seamless & costeffective transport solutions.

? No stock out

? Qtrly feedback from operations team

? Budget controls as per actual budgets

? Internal & External Audits

Quality Assurance

? To insure the quality parameters to be followed during the

operations.

? Customer (Internal / external )

Satisfaction

? Commissary Scorecard

? Meeting all internal audit requirements.

Operations & Management

? Identifying areas of obstruction/breakdowns and taking steps to

rectify the equipments through application of trouble shooting

tools.

? Coordinating and planning the logistic need for the region and

other regional commissaries.

? Ensuring optimum utilization of manpower and machinery towards

the output.

? Ensuring good manufacturing practices are being followed and

ensuring strict adherence to quality standards lay down by

Domino's Pizza International Limited.

? Internal & External Audits

? Business partner feedbacks.

? KRA achievements and tracking.

5. JOB CONTEXT:

Manage Store cost with flawless execution of operations with excellent customer service standards and building sales

by implementing market strategy & promotional schemes effectively

6. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

? All Restaurant Support Departments including commissary

? Middle level Management

External:

? Business partners

? All Utility Vendors

7. QUALIFICATIONS, EXPERIENCE, & SKILLS:

? Qualification - Hotel management or Food Tech

? Experience - 5-6 years' experience specialised in field of retail / services industry with exposure to supply chain

operations also for a period of Min 1 to 2 years

Call us at 8938844332

Job Types: Full-time, Permanent

Pay: ?12,185.15 - ?44,698.42 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Weekend availability

Supplemental pay types:

• Joining bonus
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• Quick Service restaurant: 4 years (Required)

Work Location: In person