Job Description

Key Responsibility Areas of a Restaurant Captain

As a restaurant captain ,you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Duties and Responsibilities will include:

Greeting and welcoming guests promptly in a warm and friendly manner. Managing reservations and seating plans effectively. Ensuring guests are serviced within specified time. Ensuring exceptional customer service and guest satisfaction. Speaking to guests and staff using clear and professional language, and answering phone calls using appropriate telephone etiquette. Being able to answer any questions regarding the menu and assist with menu selections. Being able to anticipate any unexpected guest need and react promptly and tactfully. Always applying service techniques correctly, and serving Food & Beverage items with enthusiasm. Setting tables according to type of event and service standards. Recording transactions / orders in Point of Sales systems at the time of order. Managing and training restaurant staff effectively. Coordinating with the kitchen staff for smooth operations. Communicating with the kitchen regarding any menu questions, the length of wait and product availability along with additional meal requirements, allergies, dietary needs, and special requests. Presenting an accurate final bill to guests and processing payment. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensuring that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Ensuring that brand standards and SOP's are consistently implemented. Conducting monthly inventory checks on all operating equipment and supplies. Any other duties related to food and beverage service assigned by the manager.
Prerequisites:

Good command in both spoken and written English. Should have a pleasing personality. Excellent guest service skill. Good knowledge of food and beverage service.
Experience:

2 - 3 years of work experience in Food & Beverage gained from a reputed restaurant along with 1 year experience in a Captain position or a similar role.
Compensation & Perks:

Annual CTC for this position would be between 20,000 to 22,000 depending on the experience. Food & accommodation will be provided.
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Food provided Leave encashment Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Work Location: In person

Expected Start Date: 25/04/2025