Job Description

Job description

•PLEASE NOTE THAT CANDIDATES CURRENTLY BASED IN MUMBAI ONLY SHOULD APPLY. You would need to be present for an in-person interview. Please WhatsApp (no calls) CV on +919819538891. •

Establishing rapport to build guest loyalty to gather constructive feedback to ensure constant guest-service improvement. Maintaining a safe and sanitary work environment and ensuring only the highest quality products are served.

Also, to handle daily team member relations and encourage problem-solving by team members through proper training and empowerment.

Responsibilities

• Greet and escort guests/customers to their allocated tables
• Assist in managing/handling guest restaurant reservations
• Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
• Able to anticipate any unexpected guest needs with prompt and efficient reaction
• Serve guest orders as per restaurant standards
• Record transaction/orders in Point of Sales terminal at the time of order
• Communicate order details to the kitchen staff, in particular VIP, special instructions etc.
• Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times
• Review kitchen order tickets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment
• To check the accuracy of bill/checks before presenting to customer or processing the payment
• Ensure that the whole restaurant is always kept clean, organized and presentable at all times
• Ensure that brand standards and SOP's are consistently implemented
• Complete closing duties, including restocking items, closing reports, etc.
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
• Take an active role in coaching and developing junior staff
• Ad-hoc responsibilities assigned by the Manager

Requirements

• Min Diploma or equivalent to at least 2-3 years of relevant experience in food and beverage services
• Good Knowledge of Food and Beverage/Wine Service
• Outstanding communication, interpersonal and exceptional guest service skills
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS, etc.)
• Proficient and effective problem solver
• Excellent team leader with the capability of performing multiple tasks at hand with minimal supervision and adequate to support and lead junior staff
• Up to date knowledge with food and beverages trends and best practices

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?17,500.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Dadar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please apply if you are based in Mumbai only.

Education:

• Diploma (Preferred)

Experience:

• restaurant captain: 1 year (Required)

Language:

• English, Hindi and Marathi (Preferred)

Work Location: In person

Expected Start Date: 15/07/2024