Restaurant Captain
Year Madurai, Tamil Nadu, India
Job Description
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Job description Role : Restaurant Captain Role Definition Captain is the key sales person responsible for revenew generation to the restaurant by building a good brand image, giving humble and quality service to the customers. Responsibility Deliverable: 1. Monitoring and management of the restaurant setup coordinating with the waiters.
2. Customer interaction and taking orders for better sales.
3. Learning, traing and developing down line staffs. Tasks & Activities: 1. Monitoring and management of the restaurant setup coordinating
2. Customer interaction and taking orders for better sales.
3. Learning, traing and developing down line staffs. Tasks & Activities: 1. Monitoring and management of the restaurant setup coordinating
- Inspect all the check points required for the restaurant service operation and Ensure all junior staffs have been properly groomed & Dressed.
- Check the food counter setup and taste each and every item for taste consistency and rectify if any.
- Get update on the menu availability & todays special from kitchen team.
- Weekly once verify the cutlery & crockery stock. And conduct deep cleaning section wise.
- Conduct daily briefing to the junior staffs before 19:00. for 10 minutes on what they did well, correction in general and a motivation with some service at the End.
- End the day by ensuring that the restaurant ligths are turned off, clearing tables, side station and floor. Submit the required day end report to the manager.
- Upon guest entry give a warm welcome and start building a rapport with them.
- Provide menu card, enter the correct cover and suggest the special items with detailed explanation and gain reward points for it.
- Repeate the entire order to the guest before placing the KOT.
- Coordinate for the timely delivery of the item ordered with best service.
- After desserts are taken do repeate the total order to guest before printing the bill. Avoid bill cancellation and correction of items so you don\'t loose reward points.
- Collect a open feedback from the guest about the food and service verbally.
- If bad feedback reported, immediately reported to the manager before they leave.
- Do not hesitate to replace or to give a alternative food item for guest, if food is reported not hot, not tasty and found with foriegn objects. Guest satisfaction is the our first priority.
- Finally Request for google review and upsell sweets and namkeen using coupon conversion method. Both of which will earn you reward points.
- Continuously learn and develop yourself with new skills and knowledge required to get promoted to the senior captain position.
- Conduct weekly training for junior staffs on food & customer handling .
- You are responsible to develop and build a better team under you. Always give feedback in a suggestive manner and accquire leader ship capabilities.
- Food provided
- Rotational shift
- Performance bonus
- Diploma (Preferred)
- total work: 1 year (Preferred)
- Hotel Industry: 1 year (Preferred)
- Food provided
- Provident Fund
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3314276
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMadurai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear