Job Description

Job Title: Restaurant Captain

Location: Hotel Golden Peacock, Haridwar

Reports To: Restaurant Manager

Job Summary:

The Restaurant Captain is responsible for leading the restaurant floor, ensuring excellent service, and creating a memorable dining experience for guests. This position oversees the waitstaff, manages reservations, and addresses guest concerns promptly.

Key Responsibilities:

1. Guest Service & Hospitality:

• Welcome guests warmly and assist in seating arrangements.
• Provide menu recommendations and answer questions about dishes and beverages.
• Ensure all guests have a positive dining experience and address any concerns quickly.
• Coordinate with the kitchen to manage special requests and dietary preferences.

2. Supervising Staff:

• Lead and motivate waitstaff to deliver high-quality service.
• Assign tables to staff, ensuring optimal guest service and table turnover.
• Train new team members on service standards, menu knowledge, and etiquette.
• Conduct daily briefings with the team, sharing any updates on menu changes or special promotions.

3. Order & Service Coordination:

• Take orders when required and ensure they are accurately communicated to the kitchen.
• Monitor order progress, ensuring timely food and beverage service.
• Inspect food quality and presentation before serving it to guests.

4. Reservation Management:

• Manage table reservations and seating arrangements to maximize occupancy.
• Coordinate with the host/hostess to keep wait times short and ensure an efficient flow of guests.

5. Quality Control & Cleanliness:

• Inspect the dining area, table settings, and general cleanliness before and after each shift.
• Ensure that hygiene and safety standards are maintained at all times.
• Handle guest complaints professionally and escalate as needed.

6. Administrative Duties:

• Maintain accurate records of daily operations, including guest feedback, shift reports, and inventory.
• Assist with inventory management of dining room supplies, like silverware, napkins, and glassware.
• Collaborate with the Restaurant Manager to plan and execute events or special dining experiences.

Skills & Qualifications:

• High school diploma or equivalent; degree in hospitality management is a plus.
• Proven experience as a Restaurant Captain or in a similar supervisory role.
• Strong leadership skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills.
• Knowledge of food and beverage service, menu items, and restaurant operations.
• Ability to multitask, handle pressure, and stay organized.
• Positive attitude, attention to detail, and a

Job Type: Full-time

Pay: ?8,841.77 - ?15,000.00 per month

Benefits:

• Food provided

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person