Job Description

CAPTAIN



Summary of Position : Assists the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times

Report to : Outlet Manager

Responsible for : Bartender + Waiter/ress + Runner

Duties and Responsibilities

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Handles all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Financial

• Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
• Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet's revenue.
• Assists in the inventory management and ongoing maintenance of restaurant operating equipment and other assets.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• Ensures that minimum brand standards have been implemented.
• Ensures that all standards set by the company are implemented.
• Responds to the customer complaints and ensures that the relevant changes are implemented.
• Works closely with the Outlet Managers in a supportive and flexible manner, focusing on the overall success of the restaurant and the satisfaction of the customers.
• Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control.
• Performs the function of cashier and responsible for Micros cashiering procedure.
• Balances cash and credit card charges and remittance of cash.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Makes sure that the cleaning schedules are strictly adhered to.

Personnel

• Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the restaurant and department's grooming standards.
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all restaurant, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the restaurant team and the company.
• Maintains strong, professional relationship with the relevant representatives from competitor restaurants, business partners and other organisations.
• Makes sure that all adhere to rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Responds to changes in the Food and Beverage function as dictated by the industry, restaurant and company.
• Carries out any other reasonable duties and responsibilities as assigned.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person