Job Description

Key Responsibilities:

• Guest Service Management:
• Greet guests warmly and ensure they are seated comfortably.
• Take and confirm orders from guests, ensuring special requests or dietary needs are communicated to the kitchen.
• Ensure food and beverages are served in a timely and professional manner.
• Handle guest complaints and special requests to ensure satisfaction.
• Supervising Service Staff:
• Oversee and guide the work of waitstaff, ensuring efficient and smooth service.
• Assign sections to servers and manage rotations effectively.
• Train new service staff and ensure that they understand proper service techniques and restaurant protocols.
• Conduct pre-shift briefings to inform staff of menu changes, special events, or VIP guests.
• Communication with Kitchen and Bar:
• Coordinate with the kitchen to ensure correct and timely food delivery.
• Communicate effectively with bartenders and other staff to deliver a seamless service.
• Ensure that orders are placed in the right sequence and manage any special dietary requirements or allergies.
• Quality Control:
• Inspect food and beverages before they are served to guests, ensuring they meet quality and presentation standards.
• Ensure the restaurant is clean, organized, and well-stocked.
• Make sure that the dining area is prepared and set up correctly, from table settings to cleanliness standards.
• Handling Reservations and Seating:
• Manage reservations and seating arrangements efficiently to optimize the restaurant's capacity.
• Communicate wait times to guests and manage the seating flow during busy times.
• Customer Relationship Building:
• Build relationships with regular guests to ensure repeat business and personalized service.
• Gather guest feedback to improve service and address any concerns promptly.
• Cash and Billing Responsibilities:
• Handle billing and payment, ensuring all transactions are correct.
• Oversee cash handling, receipts, and balance daily sales.
• Upselling and Suggestive Selling:
• Recommend specials or menu items to increase sales.
• Promote desserts, beverages, or high-margin items to guests.
• Compliance with Health and Safety Standards:
• Ensure that all service staff are compliant with health and safety standards, including hygiene practices.
• Monitor food safety and cleanliness procedures, ensuring the dining area and kitchen adhere to local regulations.
• Inventory and Stock Control:
• Coordinate with management regarding inventory of cutlery, glassware, and other service essentials.
• Report low stock levels and ensure that equipment is maintained in good condition.

Required Skills:

• Strong communication and leadership skills.
• Excellent guest service and hospitality knowledge.
• Attention to detail and organizational skills.
• Ability to manage time and work under pressure.
• Strong problem-solving abilities.
• Knowledge of restaurant software and POS systems.

Educational Requirements:

• High school diploma or equivalent (Hotel Management Diploma or Certification is a plus).
• Previous experience as a waiter or in a similar leadership role in food and beverage service.

Job Types: Full-time, Fresher

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Rotational shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person