Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:

In the heart of Worli - the business hub of India's largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
RESPONSIBILITIES

To assist the Residential Leader with day to day administrative duties of the Residential division; including organization, scheduling, purchase orders, daily labour reports and reconcile the work orders and billing process for any in-house service provided to homeowner in accordance with Four Seasons culture.



TASKS

• Performs all administrative duties of the division (PO, payroll, schedule, inventory, etc.) .
• Prepare written correspondence on behalf of the Residential Leader for approval .
• Maintains the homeowner profiles within the building management systems.
• Handle residents' complaints in the absence of the Residential Leader; determine action to taken and follow up required .
• Coordinates any a la carte service requests and ensures accurate billing is followed .
• Builds relationships with residents and safeguard the assets a nd resources of the Association.
• Produces residence hotels spend report monthly.
• Complies with and enforces Four Seasons' guid elines, policies and procedures.
• Assists in building/ property orientations as needed.
• Reports any discrepancies to the Residential Leader .
• Work harmoniously and professionally with co-workers and supervisors .
• Assists in completing special projects which may include mailings, competitive surveys, menus or other assigned duties .
• Monitor the status of the Accounts Receivable aging and billing collection and other charges as aligned with the governing documents and local standards while maintaining adequate cash flow .
• In conjunction with the Corporate Risk Management team, ensure that adequate insurance coverage is procured on both a global and local basis .
• Prepare allocation methodology between residences and common areas in accordance with governing documents, local legislation and common practice in the market place for a similar level of luxury residential developm ents.
• Ensure that monthly reconciliations for all balance sheet accounts are prepared and signed off in accordance with policy, with special attention paid to the bank accounts .
• Review all purchase orders for alignment with service charge budget .
• Prepare all sales and use tax returns and any other reporting that is required by local legislation on time and accurately.
• Maintain a capital reserve account details and working for the replacement of FF&E
• Maintain Inventory for Assets.
• Monitor and control expenses of the residences to ensure that the service charge budget is respected at all times .
ADDITIONAL RESPONSIBILITIES

• Is aware of the emergency procedures in place .
• Able to create reports .
• Preparation of comprehensive monthly report of the entire financial results of the residences in established corporate formats and in accordance with the governing documents, Four Seasons Management Agreements and generally accepted accounting principles .
• Ensure that financial statements, corporation tax returns, etc. are prepared and completed by a third party audit firm, in accordance with local requ irements.
• Assist with labour meetings and ensure labour model is efficient and appropriate for residence occupancy throughout the year .
• Maintain files on all contracts, leases and agreements and ensure compliance with their requirements, ensure proper authorisation has been obtained for all residence specific contracts, and other agreements and com petitive bids are on file where .
• Proactively suggest ways to reduce costs and look to implement such savings on an on-going basis
• Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies
SKILLS AND COMPENTENCIES

• Post- Graduation education or equivalent experience .
• One to three years of employment in the related position with Four Seasons or other organizations .
• Fluent in English, reading and writing .
• Computer proficiency .
• Detail orientated, extre mely organized , self-motivated.
• Working knowledge of Not-For-Profit entity accounting or fund a ccounting.
• Working technical knowledge of generally accepted accounting principles and job knowledge of all positions in accounting and purchasing . These should include but not limited to accounts payable, credit management, cashiering function, and complete understanding of the general ledger.
• Strategic, analytical and have solid business acumen .
• Strong reading comprehension and competency in legal language reading comprehension .
• Excellent excel and computer skills, Sun Accounting and Opera knowledge would be preferable.
• Proven leadership skills in a residences / hotel / resort environment .
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings .
• Applies an ethical and moral approach to influence the outcome of situations .
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles .
• Strong interpersonal and relationship building skills to work with cross-functional teams negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, and initiatives as appropriate .