Resident Support Engineer.

Year Hyderabad, Telangana, India

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Job Role
Resident Support Engineer.

Key skills
Linux

Experience
1-2 year in Support.

Location
Hyderabad

Responsibilities

Research and identify solutions to software issues
Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
Ask customers targeted questions to quickly understand the root cause of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions [optional]
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Requirements

Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience in Linux OS Patching , Commands and Application debuggings
Checking log files with different linux command, understand the issue and resolve it

Email
careers@routemobile.com

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