Job Description

Profile Introduction:

The Reservation/Sales Executive is responsible for managing guest reservations and driving sales initiatives to increase hotel bookings and revenue. This role involves liaising with clients, travel agents, corporate accounts, and ensuring that all reservations are handled efficiently while maximizing room occupancy and sales opportunities. The ideal candidate will be highly organized, customer-focused, and sales-driven.

Key Responsibilities:

• Process all reservation inquiries accurately, ensuring all details are captured.
• Assist guests with booking rooms, including special requests, room types, and durations of stay.
• Update the Property Management System (PMS) and online reservation platforms with booking details.
• Address reservation cancellations, changes, and no-shows in compliance with hotel policies.
• Proactively communicate with guests about their reservation status, including any special requests or issues.
• Assist in meeting the hotel's sales and revenue targets by actively upselling and cross-selling hotel services .
• Build and maintain strong relationships with corporate clients, travel agents, and other partners.
• Support the sales and marketing team in creating promotional material and campaigns.
• Participate in sales calls, trade shows, and promotional events as needed.
• Coordinate with other departments to ensure smooth guest arrivals and to fulfill special requests.

Profile Requirements:

• A degree or diploma in Hospitality Management, Business Administration, or a related field .
• Freshers can also apply.
• Previous experience in reservations, sales, or customer service.
• Strong verbal and written communication skills.
• Ability to upsell, cross-sell, and achieve sales targets.
• High attention to detail, ability to prioritize tasks, and excellent time management.
• Ability to resolve guest issues quickly and efficiently.
• Proficiency in English is a plus

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Work Location: In person