Reservations Manager
Year Wayanad, Kerala, India
Job Description
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Responsibilities: Reservation Management:
- Handle all aspects of reservation inquiries, including phone calls, emails, and online booking platforms.
- Ensure accuracy and efficiency in processing reservations, modifications, and cancellations.
- Maintain up-to-date knowledge of room availability, rates, and resort amenities.
- Coordinate with various departments to fulfill guest requests and preferences.
- Provide personalized assistance to guests, offering recommendations and information about resort services, activities, and local attractions.
- Respond promptly to guest inquiries and resolve any issues or concerns to ensure a positive experience.
- Communicate effectively with guests before, during, and after their stay to enhance satisfaction and loyalty.
- Manage relationships with online travel agencies (OTAs) and third-party booking platforms.
- Monitor OTA listings to ensure accuracy of information, rates, and availability.
- Implement strategies to optimize OTA bookings and maximize revenue opportunities.
- Analyze booking trends, market demand, and competitor pricing to develop pricing strategies and promotions.
- Identify opportunities to upsell rooms, packages, and resort amenities to enhance revenue.
- Collaborate with the sales and marketing team to develop promotional campaigns and drive direct bookings.
- Bachelor\'s degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in reservation management, preferably in a luxury resort
- Strong communication skills with the ability to interact effectively with guests, staff, and external partners.
- Proficiency in reservation management software and online booking platforms.
- Excellent organizational and multitasking abilities, with keen attention to detail.
- Sales-oriented mindset with the ability to identify revenue opportunities and drive sales.
- Fluency in English language (Malayalam, Hindi, Tamil, Telugu)
- Food provided
- Day shift
- Night shift
- Commission pay
- Performance bonus
- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)
- Resort Reservation: 5 years (Preferred)
- Hindi (Required)
- English (Required)
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Job Detail
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Job IdJD3282497
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWayanad, Kerala, India
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EducationNot mentioned
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ExperienceYear