Job Description

Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.Guest Communication:

• Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
• Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.

Reservation Management:

• Utilize the hotel\'s reservation system to input and update guest information, room preferences, and special requests.
• Monitor room availability and manage inventory to maximize occupancy and revenue potential.
• Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.

Sales and Upselling:

• Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
• Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.

Administrative Tasks:

• Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
• Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
• Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.

Customer Service Excellence:

• Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
• Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.

QualificationsQualifications

• Bachelor\'s degree in Hospitality Management, Business Administration, or a related field preferred.
• Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
• Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
• Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
• Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
• Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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