Job Description

Description:Administrationxc2xa7 Maintains the Daily Log Book.xc2xa7 Reports xe2x80x9cLost and Foundxe2x80x9d items.Customer Servicexc2xa7 Delivers the brand promise and provide exceptional guest service at all times.xc2xa7 Works towards achieving the customer satisfaction survey scores set for the departmentxc2xa7 Provides excellent service to internal customers as appropriate.xc2xa7 Be familiar with the hotelxe2x80x99s products and services and policies.xc2xa7 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.xc2xa7 Maintains positive guest and colleague interactions with good working relationships.xc2xa7 Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.xc2xa7 Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.Financialxc2xa7 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.Operationalxc2xa7 Meets and greets all guests and assists with registrations.xc2xa7 Ensures the strict control of room keys.xc2xa7 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.xc2xa7 Embraces all Touches of Hyatt and the Rooms Top 20.xc2xa7 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.xc2xa7 Prepares welcome cards and keys for arrival FIT guests.xc2xa7 Ensures accurate knowledge of hotels and the tourism in Singapore.xc2xa7 Reports xe2x80x9cLost and Foundxe2x80x9d items.xc2xa7 Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.xc2xa7 Supports and embraces the spirit of xe2x80x9cWe work through Teamsxe2x80x9d.xc2xa7 Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.xc2xa7 Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.Personnelxc2xa7 Supports the implementation of The People Brand, demonstrating and reinforcing Hyattxe2x80x99s Values and Culture Characteristics.Generalxc2xa7 Attends and contributes to all training sessions and meetings as required.xc2xa7 Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.xc2xa7 Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.xc2xa7 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.xc2xa7 Ensures high standards of personal presentation and grooming.xc2xa7 Responds to changes in the Front Office function as dictated by the industry, company and hotel.xc2xa7 Carries out any other reasonable duties and responsibilities as assigned.Occasional Dutiesxc2xa7 To carry out any other reasonable duties and responsibilities as assigned.I have read this and fully understand and agree to follow the outlined duties above.Qualifications:Minimum 1 year of relevant experience.

Hyatt