Reservation & Ticketing Executive
Year Mumbai, Maharashtra, India
Job Description
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Job Summary:The Ticketing Executive is responsible for handling ticketing operations, including booking, issuing, and managing tickets for various travel modes such as flights, trains, and buses. This role requires excellent customer service skills, attention to detail, and proficiency in ticketing software. The ideal candidate will ensure a smooth and efficient ticketing process, providing clients with accurate information and exceptional service.Experience: 3-5 yearsLocation: SionKey Responsibilities:
- Ticket Booking and Issuance:
- Process and manage ticket bookings for flights, trains, buses, and other modes of transportation.
- Issue tickets accurately and in a timely manner using ticketing software and systems.
- Ensure all ticketing transactions comply with company policies and industry regulations.
- Customer Service:
- Provide exceptional customer service by assisting clients with their travel inquiries and ticketing needs.
- Handle customer complaints, cancellations, and changes in a professional manner.
- Communicate clearly and effectively with customers to provide information on travel options, pricing, and itineraries.
- Reservations Management:
- Manage and update reservations, ensuring all bookings are confirmed and accurate.
- Coordinate with travel agents, airlines, and other travel service providers to resolve booking issues.
- Monitor and manage ticket availability and fare classes.
- Sales and Promotion:
- Promote and sell travel packages, insurance, and other related services to customers.
- Provide information on special offers, discounts, and travel packages.
- Assist in achieving sales targets and goals set by the company.
- Documentation and Reporting:
- Maintain accurate records of ticketing transactions and customer interactions.
- Prepare daily, weekly, and monthly reports on ticket sales and reservations.
- Ensure compliance with documentation and reporting requirements.
- System Management:
- Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for booking and ticketing.
- Stay updated with system changes, enhancements, and best practices.
- Troubleshoot and resolve system-related issues promptly.
- Payment Processing:
- Handle payment processing for ticket bookings, including cash, credit cards, and other payment methods.
- Ensure accurate and secure handling of payment transactions.
- Reconcile accounts and manage refunds as necessary.
- Travel Information:
- Stay informed about travel regulations, visa requirements, and health advisories.
- Provide customers with up-to-date travel information, including schedules, destinations, and travel restrictions.
- Assist clients in planning their travel itineraries based on their preferences and requirements.
- Education: High school diploma or equivalent; a degree in Travel and Tourism, Hospitality, or a related field is preferred.
- Experience: Minimum of 1-2 years of experience in ticketing, travel agency, or a related role.
- Skills:
- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Strong computer skills, including MS Office applications.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in ticketing processes.
- Customer-oriented with a focus on providing high-quality service.
- Day shift
- Have you done national as well as international ticketing?
- group ticketing: 5 years (Preferred)
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Job Detail
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Job IdJD3323584
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear