Job Description

RESERVATION EXECUTIVE- JOB RESPONSIBILITY:

• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities based on reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Respond to inquiries and make reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Walk around with the client and ensure that they secure whatever services they need.
• Getting information about areas of interest to target more clients in particular seasons.
• Making arrangements for client's travel programs.
• Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Open and close the availability as and when required by the hotel in all the GDS channels, IDS channels, and on the hotel website.
• Configuring rates on the hotel's property management system.

Job Type: Full-time

Pay: ?10,000.00 - ?17,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9147090030