Job Description

:

Inputs all confirmed reservations into our booking system (hotel bookings, tours & excursions etc.) and communicate the same to hotels and respective suppliers

Ensures accuracy in the prices offered in the quotations; makes sure correct rates are given according to corresponding rates as approved by the Key Account Managers

Prepare invoices for all confirmed bookings according to the systems pricing

Follow up on hotel confirmations, tours and excursions etc. re-checking the details once again before sending to Accounts Department for invoicing

Amends, cancels bookings whenever requested and charges agents/clients according to hotel contract & cancellation policy

Seeks opportunities to maximize on revenue; upsell to clients by offering higher room types, added tours & excursions

Keeps up to date on various update of Hotel rates, special rates & promotions, ground handling service charges etc.

Monitors all bookings for individual clients and ensure that payment is received prior to cancellation deadline

Process daily administrative tasks such as monitor Arrival check list, No-Shows and Show-ups reports received from Airport Representatives and accordingly communicate relevant information to our agents to action

Attends Hotel show-arounds and inspections to have clear understanding of the product (room types, facilities etc.)

Provides feedback on any communications to various internal department in case of any rate disputes

Flag any issues for resolution to team leader

Other duties as assigned, assisting in special projects, and taking on additional responsibility

Skills Required:

Experience in a client-focused, travel services environment

Strong organizational and communication skills (verbal and written)

Able to work independently, manage multiple tasks and changing priorities.

Courteous, professional telephone manner.

Able to maintain work volume and quality consistent with peers.

Must be able to work holidays that correspond with regularly scheduled workdays.

Regular and dependable attendance and punctuality is required.

Job requires preforming basic arithmetic accurately and computing rates and percentages.

Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.

Job Type: Full-time

Pay: ?18,000.00 - ?28,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Do you have experience in hotel booking ?

Experience:

• total work: 1 year (Preferred)

Work Location: In person