Job Description

Company Description"Why work for Accor?8 Weekly off in a month.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"People Management\xef\x83\xbc Work with internal/external representatives from different functions for executing the reservations.\xef\x83\xbc Provide effective support to the team to enable them to provide a range of effective and efficient services.\xef\x83\xbc Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Financial Management\xef\x83\xbc Identify optimal, cost effective use of the resources.\xef\x83\xbc Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.Operational Management\xef\x83\xbc Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.\xef\x83\xbc Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.\xef\x83\xbc Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.\xef\x83\xbc Responsible for ensuring that all reservation filing and correspondence is carried out daily.\xef\x83\xbc Perform all the duties that are common and any other duties assigned by the Guest Service Manager.Occupational Health & SafetyEmployee ResponsibilityAll employees are responsible for complying with the relevant OHS&E legislation and policies.This will include in particular:\xef\x83\xbc Taking care of themselves and others.\xef\x83\xbc Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.\xef\x83\xbc No interfering with or misusing safety equipment.\xef\x83\xbc reporting all hazardous situations.\xef\x83\xbc following all reasonable instructions from a managerQualificationsBachelors Degree in Hotel Management

Accor