Job Description

• Manage Guest Reservations : Handle incoming reservations via phone, email, and online travel agents (OTAs). Ensure that guest preferences, special requests, and room types are accurately recorded and confirmed.
• Reservation System Management : Enter and maintain accurate guest information, reservation details, and special requests in the Property Management System (PMS).
• Guest Inquiries : Respond promptly to guest inquiries regarding room availability, rates, policies, and hotel services. Provide details on promotions and offers to encourage bookings.
• Booking Confirmation & Documentation : Send booking confirmations, cancellation policies, and check-in/check-out instructions to guests. Ensure all information is clear and accurate.
• Up-selling & Promotions : Actively promote hotel upgrades, packages, and special offers to enhance revenue and improve guest experience.
• Cancellation & Modifications : Process cancellations, no-shows, and booking modifications in line with hotel policies. Maintain a thorough understanding of cancellation terms and inform guests as necessary.
• Coordination with Front Desk & Housekeeping : Ensure smooth communication between the Reservations, Front Desk, and Housekeeping departments regarding guest arrivals, special requests, and room allocations.
• Reservations Reports : Generate daily, weekly, and monthly reports related to bookings, occupancy, and room availability. Help forecast future demand and occupancy levels.
• Customer Service : Ensure that all guest interactions are courteous, professional, and exceed guest expectations, maintaining a positive relationship with repeat guests.
• Guest Preferences : Record and prioritize guest preferences such as room type, bed preferences, and early check-ins or late check-outs to ensure a personalized experience.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person