Reservation Executive / Am Reservation
Job Description
Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
• Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.
• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups.
• Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications
Your experience and skills include:
• Guest focused personality is essential
• Prior experience working with Opera Cloud or a related system experience is an asset
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus Point.
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Job Detail
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Job IdJD3541576
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWB, IN, India
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EducationNot mentioned
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ExperienceYear