Job Description

Position Title: Research Operations Support Team Lead , Research Opesations Team


India - Gurugram




About You





Prescient is looking for a Research Operation Support Team Lead for our operations in India. Do you have experience in and a passion for:


• Facilitating efficient and effective research operations of the highest quality?
• Contributing to the processing and achievement of research objectives?





If so, consider turning your expertise into a valuable career at Prescient.


The successful candidate will be part of the Research Operations team that currently sits within Prescient's Commercial practice, although you will also work closely with the India-based DnATech team, which supports the wider business on a number of tech-based initiatives.






About Our Commercial Team





Prescient Healthcare Group is a unique global biopharma strategy consultancy with offices across the world... and it is still growing.



Building on a successful foundation of competitor expertise and medical and scientific strategy, we recently acquired Strategic North, a boutique customer research and brand strategy consultancy. We are now embarking on an exciting journey to expand this customer-centric brand strategy team into the US market to better serve our US-based global and domestic clients.



When you join this new, exciting venture, you will be working with global healthcare and pharmaceutical clients across the full product life cycle, to help them unlock the full potential of their brands.



Prescient specialises in the following project types: Brand strategy; brand positioning, value proposition and brand story development; disease area and portfolio strategy; life cycle management planning; competitor strategy; workshop facilitation; and strategic customer research.




About the Opportunity



We are seeking an experienced, well-organised and efficient professional with strong attention to detail and excellent communication skills for our Research Operations team. As the Research Operations Support Team Lead, you will be responsible for conducting research operations and producing research reports of the highest quality. You will work as part of an India-based team focused on checking quality and managing the production and distribution of market research interview transcripts and content analysis produced by our proprietary tech solution.


• •Reporting•: You will report to the Research Operations Manager based overseas




Roles and Responsibilities




• Liaise with commercial project teams to co-ordinate the production and sharing of transcripts and content analysis from audio recordings of market research interviews
• Coordinate closely with the AI team for each project to recognise project-specific keywords and ensure tech solutions are working as per business requirements


• Edit and proofread transcripts and content analysis to ensure that the AI technology has produced an accurate record of the interview, that language including spelling and grammar are in good shape, and that speakers are clearly identified
• Work to rigid and tight deadlines on the delivery of transcripts and content analysis while maintaining high standards of quality
• Collaborate with the Research Operations and DnATech teams and provide feedback and suggestions to improve the overall quality of outputs


• Manage and co-ordinate the workload of a small team of Research Operations Support executives




Required Experience and Qualifications





The ideal candidate will have:


• A bachelor's degrees in a relevant field (e.g., biotechnology, life sciences)


• At least four years of experience in research operations, content quality supervision, project management, content editing, quality control or a similar role


• Exceptional writing, editing and proofreading skills, with a keen eye for detail and accuracy


• Excellent written and verbal English skills (including good working knowledge of US vs. UK English differences)


• Strong project management and organisational skills, ideally demonstrated in a global business environment


• Advanced MS Office skills, particularly in PowerPoint, Word and Excel


• Excellent interpersonal skills and ideally some people management experience


• Ability to work collaboratively with cross-functional teams




Personal Specifications





The ideal candidate will possess the following attributes:


• Professionalism: Using both formal and informal processes to obtain feedback on performance and development; developing expertise to meet strategic priorities and company requirements


• Strong Work Ethic: Consistently delivering to expectations and commitments, meeting or exceeding agreed standards by coming up with new ways to overcome challenging circumstances; tracking progress and resolving issues promptly where necessary; taking full responsibility for meeting company goals


• Efficient Time-Management Skills: Finding ways to improve use of time; successfully multi-tasking and appropriately delegating to the benefit of the team


• Ethical Behaviour: Acting and encouraging others to act in line with company and client codes of ethics and processes; accepting responsibility and taking remedial and developmental action when mistakes are made; skilfully managing conflicts




What We Offer




• Competitive package and remuneration linked to performance


• High-growth, entrepreneurial environment where you can create significant business value and forge your own path


• Platform for accelerated professional development and leadership growth with significant levels of responsibility and accountability.




About Prescient Healthcare Group



Prescient is a pharmaceutical services firm specialising in dynamic decision support and the development of product and portfolio strategies. We partner with our clients to turn science into value by helping them understand the potential of their molecules, shaping their strategic plans and allowing their decision making to be the biggest differentiating factor in the success of their products. When companies partner with Prescient, the molecules in their hands have a greater potential for success than the same science in the hands of their competitors.





Founded in 2007, Prescient is a global firm with a footprint in 10 cities across three continents. Our team of nearly 475 experts partners with 27 of the top 30 biopharmaceutical companies, the fastest-growing mid-caps and cutting-edge emerging biotechnology companies, including some of the biggest and most innovative brands. More than 70% of our employees hold advanced life sciences degrees, and our teams deliver an impressive depth of therapeutic, clinical and commercial expertise.





Prescient has been a portfolio company of Bridgepoint Development Capital since 2021 and Baird Capital since 2017. For more information, please visit www.prescienthg.com.


•We are an equal opportunity employer and fully comply with applicable legislation in all the geographies in which we operate. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable national, federal, state or local laws.•