Job Description

Job Title: Request Control Manager Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction Main Function: .Provides global support across APAC, UK and US .Administering and managing the end to end recertification process within the Recertification toolset. .Coordination with various users and support teams in relation to recertification, feeds management. .Conduct trainings and Demos .Participate in Testing of new functionalities or enhancements in the toolsets. .Prepare Weekly and Monthly Reporting Metrics for internal teams and management. .Mentoring new joiners in the team .Participate in both internal and external audit queries pertaining to recertification process and evidences. .Responsible for daily activities of user recertification including admin and support of manual and automated recertification process. What will you be doing Main Duties: .Understand and coordinate the end to end life cycle of the recertification process and to act as global support for recertification .Act as the Relationship Manager for assets assigned and work with recertification/application owners to ensure their applications meet the recertification deadlines. .Data Analysis to ensure feeds from various sources to the recertification tool set are intact and up-to-date. Ability to identify any gaps, inaccurate or outdated feed information. .Analyse the recertification data and monitor the progress to ensure recertification completion within the project timelines and assist to publish these data as part of recertification performance metrics .Ensuring processes comply with audit requirements maintain sufficient documentation and evidences for audit and security standard requirements .Ability to respond to recertification related queries within the agreed SL and follow up on service requests in a timely manner .Initiate escalation to management for resolution on any technical or non-technical issues. .Communicate with IT and business users in relation to any recertification or general queries and updates .Develop and deliver reports to business users and management as required. .Monitor the team mailbox to ensure queries are responded in a timely manner .Work on ad-hoc projects and assignments within the stipulated deadline given .Demonstrated ability to review and test new tool or system development .Working closely with IAM BA and Development team to build any new features or enhancements in the toolset What we\'re looking for: Basic Qualification: .IT related degree with majors in Computer, Engineering or related discipline from a reputed/top tier institute. .Good Understanding of IT Framework and concepts. .Knowledge in T-SQL, PL/SQL, SQL Server: SSIS - SQL Server Integration Services, SQL Server Management Studio .Experience of ITIL concepts and best practice. Skills that will help you in the role: .Previous experience in a security administration, recertification or Identity Management(IDM) Domain. .Good understanding of Information Security standards, regulatory and compliances standards. Experience Required: .This role would suit individuals with minimum 6-10 years in IT /IDM /Security .Process, Information Security or Identity and Access Management. .Excellent Oral and Written Communication .Excellent Skills in MS Excel, Visio, PowerPoint, Word and Access .Experience supporting users across varying time zones and countries. .Ability to work as a team player and a self starter who will be able to work independently. .Ability to work in a tight time critical environment. .Experience in data analysis and reporting .Good problem solving skills, detail orientated to identify gaps and recommend solutions. Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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