Job Description

Role Title: Representative, Customer Service (L04)COMPANY OVERVIEW:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among Indias Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

ORGANIZATIONAL OVERVIEW:The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for multiple clientsRole Summary/Purpose:To answer calls and to respond to general customer's inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interactionEssential Responsibilities:

• Service calls from Customers based out of US
• Solve queries and concerns on the call
• Arrange for Services required by the Customers
• Provide Customer with Product and Services information
• Follow up on Customers inquires and resolve
• Recognize, document and alert the Supervisor of trends in Customers calls
• Recommend Process Improvements

Qualifications/Requirements:

• Minimum 10+2 (intermediate)
• Should have Customer Centric Attitude.
• Excellent English Language Communication Skills.
• Working Knowledge of Computers.
• Professional Phone etiquettes and ability to work with teams.
• Should be willing to work in rotational night shifts.
• Should be Open to Change

Work Timings: Rotational night shiftsFOR INTERNAL APPLICANTS:

• Understand the criteria or mandatory skills required for the role before applying

Inform your manager and HRM before applying for any role on Workday * Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Meeting Expectations on all Key Metrics in the current role.
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L4 to L5 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

Grade/Level: 04Job Family Group: Customer Service Operations

Synchrony