Job Description

Role Title: Representative, Customer Service (L04)COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in BangaloreOrganizational Overview: The PSCC operations team is dynamic team consisting of multiple portfolios for phone bank customer Service. The portfolio is worked out of Hyderabad in India, Manila/Cebu in Philippines and multiple locations in USA. It supports Payment Solutions and Care Credit client. As a Representative, Customer Service , you will play a pivotal role in driving world class Customer experience for the process and resolve queries over the phone.Role Summary/Purpose:The Representative, Customer Service associate has to answer calls and to respond to general customer\'s inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through phone interaction.Key Responsibilities:Customer Focus - Service calls related to credit card from customers based out of US, solve queries and concerns on the call.Arrange for Services required by the Customers.Provide customer with Product and Services information.Follow up on Customers inquires and resolve.Recognize, document and alert the Supervisor of trends in Customers calls, recommend Process Improvements.Required Skills / Knowledge:Education qualification to be 10+2 or Graduation.Should have excellent Customer centric attitude.Excellent English Language Communication Skills.Strong written, verbal communication and interpersonal skillsWorking Knowledge of Computers.Professional Phone etiquettes and ability to work with teams.Should be willing to work in rotational shifts / weekends and be flexible for night shift timing as well.Desired Skills / Knowledge:Previous experience in a call center environment.Excellent English Language Communication SkillsWorking Knowledge of Computers.Work Timings: 24/7 rotational shifts including weekend working (subject to change as per business requirements).Eligibility Criteria: Education qualification to be 10+2 or Graduation.Internal applicants:Understand the criteria or mandatory skills required for the role, before applying.Inform your Manager or HRM before applying for any role on Workday.Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)Must not be any corrective action plan (First Formal/Final Formal, PIP)Internal Synchrony guidelines of 12 months in SYF and 12 months in current role will apply for internal candidates.Grade/Level: 04Job Family Group: Customer Service Operations

Synchrony