Job Description

Opportunity Overview

We are seeking a dedicated Renewal Desk Representative to join our team. This role is pivotal in maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. As the Renewal Desk Representative, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Familiarity with Salesforce CPQ is essential to succeed in this role.




Key Responsibilities


• Renewal Ownership:


• Manage a portfolio of customer accounts and own the renewal process to meet or exceed assigned renewal quota.


• Proactively engage with customers to ensure timely renewals and maintain high retention rates.


• Customer Engagement:


• Build strong relationships with customers by understanding their needs and addressing any renewal-related concerns.


• Act as the primary point of contact for renewal discussions, including pricing adjustments, term negotiations, and product upgrades.


• Salesforce CPQ Expertise:


• Use Salesforce CPQ to generate, update, and manage renewal quotes.


• Ensure accuracy in contract terms, pricing, and product configurations.


• Process Management:


• Track and monitor upcoming renewals using Salesforce and other internal tools.


• Collaborate with internal teams, including Sales, Account Management, and Customer Success, to ensure a smooth renewal process.


• Reporting and Metrics:


• Maintain accurate renewal forecasts and pipeline updates.


• Provide insights on customer trends and renewal performance metrics.

Qualifications


• Experience: 2+ years of experience in a customer-facing role, preferably in renewals, sales, or account management.


• Prior experience managing a quota or revenue target.


• Technical Skills:


• Proficiency in Salesforce and Salesforce CPQ is required.


• Strong understanding of subscription-based contracts, pricing, and renewal processes.


• Soft Skills:


• Excellent communication, negotiation, and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.


• Preferred Qualifications:


• Experience in a SaaS or subscription-based business model.


• Knowledge of upselling and cross-selling strategies is a plus.