Job Description

Job Title Remote Service EngineerJob title:
Remote Service EngineerYour role:Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.

• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.

• Experience in incident management, problem management, and change management processes.

• Knowledge of ITIL framework and its application in service management.

• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.

• Experience in administering and troubleshooting Windows Server, and network technologies.

• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.

• Proven ability to work independently, take initiative, and be accountable for deliverables.

• Ability to work effectively in a team-oriented, collaborative environment.

• Awareness of security protocols, best practices, and compliance regulations.

• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

You're the right fit if: (4 x bullets max)Minimum 10 years of related experience with 5 years prior experience in a remote support customer facing role.

• Competent in Network diagnosis/system connectivity/Remote service essential

• Experience with SQL queries, troubleshooting skills on Microsoft Server, VMWare, Hyper-V, and Microsoft SQL, as well as HP & Dell storage systems.

• Prior experience with medical device support preferred.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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