Job Description

Job Title Remote Service Engineer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it\'s not just what we do, it\'s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers\' needs. It\'s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers\' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That\'s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips\' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you\'ll be working towards creating a better and fairer future for all. You are responsible for Remotely support activities like security patching, proactive monitoring of our products & bring support-services thinking and mind-set into all aspects of problem escalations Build partnership with end customer (wherever applicable) Good understanding on Information technology components Analyzing and troubleshooting Operating Systems issues quickly and effectively Willingness to work in shifts and 24/7 model. Be aware of the latest technical & organizational developments and their relevance to the business You are a part of Services and Solutions Delivery team part of Clinical Informatics business defining and shaping proactive remote serviceability capabilities to provide best customer experience as part of our overall Philips continuum of patient care. You have the opportunity to serve our customers of Philips by Proactively monitoring their install base and security patching in timely manner. To succeed in this role, you\'ll need a customer-first attitude and the following Operating Systems, tools & Applications IT tools familiarity and work experience Good knowledge on below OS - Troubleshooting Client/Server OS Troubleshooting experience File system (NTFS), Microsoft Message Queuing Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware, etc User of remote tools - RDP/Terminal Services and VNC etc. Experience with imaging software Good knowledge on MS SQL - Configuration & troubleshooting Excellent communication skills Exhibits good listening and comprehension Prepare clear and concise written communications Exposure to direct interactions with end customers How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: There\'s a certain energy when everyone\'s in the same room that can heighten idea generation and creative friction needed for problem-solving. Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn\'t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips Working at Philips is more than a job. It\'s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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