Remote E Commerce Customer Service Specialist
Year Remote, India
Job Description
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Relevant experience from an E-Commerce Industry. Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with order placement, modifications, and cancellations - Resolve customer complaints in a professional manner - Conduct outbound calls to follow up on customer inquiries or issues - Maintain accurate records of customer interactions and transactions - Collaborate with the sales team to ensure customer satisfaction Skills: - Proficient in English; fluency in Spanish is a plus - Strong communication and interpersonal skills - Ability to analyze customer needs and recommend appropriate solutions - Experience in outbound calling is preferred - Knowledge of phone etiquette and customer service best practices - Multilingual abilities are advantageous Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you possess the required skills and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative. Job Type: Full-time Schedule:
- Day shift
- How many years of experience you have in E-Commerce industry?
- Bachelor\'s (Preferred)
- Customer service: 1 year (Preferred)
- total work: 3 years (Required)
- Hindi (Preferred)
- English (Required)
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Job Detail
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Job IdJD3306097
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, India
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EducationNot mentioned
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ExperienceYear