Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements. xe2x80x8b
Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities. xe2x80x8b
Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.xe2x80x8b
Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades.xe2x80x8b
Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.xe2x80x8b
Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.xe2x80x8b
Perform other responsibilities as required by higher levels of supervisionxe2x80x8b
xe2x80x8bQualification:xe2x80x8b
Bachelors Degree in Information Technology ,Telecommunications or equivalent from an accredited universityxe2x80x8b
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Work Experience:xe2x80x8b
6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead levelxe2x80x8b
A minimum of Four (4) years of experience in Remedy a related field for Specialist levelxe2x80x8b