Job Description

Role Profile

• In this role, you'll be joining our Corporate Engineering xe2x80x93 Reliability Engineering & Enablement within First Level Support team as a Reliability Engineer. This team serves as a link between Corporate Engineering, LSEG central engineering, operations and compliance teams with the key focus of crafting the monitoring view for CT, building the new L1 team, driving the team with building all required documentation and continuous improvements.

First Level Support Engineer do this by:

• 24* 7 support, Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements
• Monitor all alerts and report any issue that may significantly impact the business.
• Follow established set of processes while handling issues and for proper customer concern of unresolved issues to appropriate internal/external teams.
• Continuously review operating metrics and data to find opportunities to improve.
• Monitors production servers, scheduled jobs, and incident both from monitoring set up & end users; analyse them, respond with a solution or call out them to relevant teams for further investigation.
• Ensuring accurate tooling standards are being followed as well as automation of operational tasks.

Detailed Responsibilities

• We engage and collaborate with global teams in time zones spanning UK, US, APAC areas.
• Partner with Capability, Business, REE squads and Technology teams globally to understand and fix complex problems which improves product availability; Manage and improve production Environment.
• We provide 24*7 Production support, eyes on glass monitoring and candidate has to cover 3 shifts on rotational basis; Performs independently and in team environment
• Enabling monitoring for all the application/batch jobs and servers in Production environment and excellent troubleshooting skills to take necessary action in fixing the issue.
• Participate in transition of technology and services into production support; Performs day to day operations tasks for management of production environment
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Responsible for configuration, maintenance, and changes in Unix and Cloud environment.
• Strong presentation skills (written and oral) with analytical and negotiation skills.
• The ability to perform a multi-task job and adjust priorities as appropriate. Possess excellent time management skills. Able to take initiatives that meet deadlines and ability to prioritize workload with minimal direction
• In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors.
• Ability to effectively communicate to various support teams and Leadership teams
• Coordination/implementation of infrastructure changes (upgrades, patches, maintenance, etc.)
• Knowledge of ITIL production support standard processes
• Good Knowledge in Unix/Linux OS, and shell scripting, Control M monitoring jobs monitoring.
• Problem solving critical thinking
• Ability to multitask following priorities and adhering to SLA s
• Troubleshooting Application and Batch job issues;
• Ability to handle the Major Bridge calls of customer impacting incidents
• Provide a high level of customer service, whilst working under pressure.
• Setting up alarm view working with capabilities, monitor them as per agreement and report any issue that may significantly impact the business.
• We follow and adhere to established Incident, Change, SR and Problem Management procedures.
• Excellent track record of continuous service improvements contributing to the goals and objectives rolling up to organization.
• To ensure knowledge Articles of all supported systems is continually updated.

Tech Profile/Essential Skills

• 5+ year administrative and hands on experience in Windows/ Linux Servers, Cloud services (AWS/Azure/GCP), Proficient in Power Apps, Power Automate, SharePoint, Power Platform, Power BI
• Understanding of Microsoft Dataverse, data modelling & management, Role-based access in Dataverse, security roles and solutions concept in Power Platform.

Preferred Skills and Experience

• Leading incidents, change requests, service requests and driving Technical Recovery calls.
• Strong solving skills on these platforms
• Minimum knowledge and understanding of financial markets are desirable.
• Ability to work independently and in a team environment.
• Effective communication in English with all levels of staff, both orally and written.
• Prioritise our work; multitask to meet tight deadlines without losing focus on overall goals under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.
• Ability to provide Production support as per shift rota and Point of escalation in event of a major incident

Education and Professional Skills

• Professional qualification on BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
• Proven English reading/writing capability alongside good communication & articulation skills.
• Curious about new technologies and tools, creative thinking and initiative taking.
• Deep technical understanding of development and systems / platform engineering
• Good interpersonal skills; Customer centricity; Strong collaborator and partner relationship
• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyonexe2x80x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what itxe2x80x99s used for, and how itxe2x80x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group