Job Description

Job Title - Relationship Manager-NRI Place of work - Mumbai Business Unit - Retail Banking Function - Branch Banking Job Purpose: The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives. Roles & Responsibilities: \'- Inform customers of new products or product enhancements to further expand the banking relationship. - Coordinate with other functional teams to provide seamless access to other products. - Ensure enhancement of customer value by understanding providing customized solutions - Maintain updated and accurate relationship records for assigned customer accounts. - Penetration of group/ family account of the existing mapped base - Track customer complaints/ queries and turnaround times for customer satisfaction - Plan and conduct special sales initiatives and events for prospective and existing corporates - Assist the Senior Relationship Manager - NRI in providing a best in-class customer experience to become their banking partner of choice \'- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers - Recommend process changes in order to improve service efficiency and quality across the branch network Educational Qualifications: Graduate - Any Post Graduate - MBA preferred Experience: 4+ years of relevant branch banking experience

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