Relationship Manager-Branch Banking - Greater Noida

North 2399-Sector 62-Noida, Noida, Uttar Pradesh, India





Department
NORTH BUSINESS

Job posted on
May 03, 2024

Employee Type
Permanent

Experience range (Years)
3 years - 4 years


Business

• Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 -150 Accounts.
• Expected to achieve the pre-fixed Net Book/ deposits growth (CASA Values & FD) for the year
• Expected to achieve the MOM addition of SA & CA Accounts
• Setting up meetings with prospective customers, ensuring that the clients are offered all products from Ujjivan including SA /CA / FD / Life Insurance/ Loan Products etc.
• Managing the portfolio of the customers on-boarded; ensuring their queries & requests are addressed on a timely manner ; there by resulting in superior Customer Experience

Customer

• Resolution of Queries / Requests that may come from managed CASA clients; adhering to the TAT
• Providing the best alternate channel experience for the customer through IB / MB/ CIB & Phone Banking
• Provide Doorstep service to managed customers, where-ever required
• Implementing necessary training for staffs to enable them to handle managed customers

Internal process

• Streamlining the process of customer on-boarding and ensuring seamless process during the same
• Working towards eliminating bottlenecks in the Account Opening process and rejuvenating the customer journey with Ujjivan
• Conversion of all form based processing to digital process, with minimal documentation in the long run
• Responsible for updating and maintaining all Managed Customer upsell related MIS as well as New Customer acquisition done by RM (Calls, Prospects, Meetings, Business Conversions)

Learning & Performance

• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

• Timely training of Branch staff, so as to ensure product knowledge & change in processes are communicated in a timely manner