Job Description

:A "Relationship Officer - MF Collection NPA" job description primarily involves managing and recovering outstanding debt (Non-Performing Assets - NPA) from clients who have taken microfinance loans, focusing on building relationships to encourage timely repayments while adhering to collection policies and legal guidelines.Key responsibilities:Debt Recovery:Actively contacting borrowers with overdue microfinance loans, understanding their financial situations, and negotiating repayment plans to minimize NPAs.Customer Relationship Management:Building rapport with borrowers, maintaining regular communication, and providing support to facilitate timely payments.Field Visits:Conducting on-site visits to borrowers' residences or businesses to assess their financial situation and collect outstanding payments.Collections Strategy:Implementing effective collection strategies including reminders, follow-up calls, legal actions (when necessary) to maximize recovery rates.Reporting and Documentation:Maintaining detailed records of collection activities, customer interactions, and updating relevant systems with accurate information.Compliance:Adhering to all regulatory guidelines and company policies related to debt collection practices.Skills and Qualifications:Excellent Communication Skills:Ability to effectively communicate with borrowers, both verbally and in writing, to understand their situations and negotiate repayment plans.Negotiation Skills:Proven ability to negotiate with borrowers to reach mutually agreeable payment arrangements.Problem-Solving Skills:Identifying challenges faced by borrowers and devising solutions to facilitate timely repayments.Fieldwork Experience:Comfort with extensive field visits and interacting with customers in diverse locations.Financial Acumen:Basic understanding of financial concepts to analyze borrowers' financial situations.Legal Awareness:Familiarity with debt collection laws and regulations to ensure compliance.

Equitas Small Finance Bank