Job Description

Reception of Customers :

• Proper greeting of customer in showroom or field areas.
• Introduction of self, offer business card.
• Assist customer when the requested salesperson is not immediately available.
• Offer refreshment, child care or guidance to other products and services if required.

Analysis of Needs and Requirements :

• Observe customers conversation to find out requests, needs and desires.
• Check, discuss and clarify needs by using questioning techniques (open, target and close ended questions).
• Capture prospect details in Prospect Card.
• Based on need analysis, recommend a product that meets customers requirements.
• Provide estimation of product sales process (lead time for product available).
• Sell new cars as well as optional extras, accessories, financial services,insurance.

Sales Target Achievement :

• In order to achieve the target, to analyze the existing customers, to identify the potential customers and to execute and evaluate the results.

Product Demonstration :

• He/ She represents the BRAND, provides excellent customer service and is the key contact between customer and the company.
• Able to relate features to advantages and benefits for customers.
• Provide proof of the benefits (e.g. test drive, literature and data, etc.).
• Static demonstration.
• Perform dynamic demonstration/ test drive with planned route and professionalism.
• Discuss experiences with customer after static or/ and dynamic demonstration.

Presentation of Offer :

• Present offer that the right match to the customers needs.
• Present other accessories, financial services, insurance packages.
• Discuss and clarify terms and conditions of offer (especially promotional offers).

Handling of Difficult Customer Interface :

• Argumentation focused on the customer benefits and not on the price, i.e., value for money.
• If the sales person has no solution, communicate to the manager.

Closure of Sale :

• Prepare all necessary documents.
• Explain sales contract, record details properly and review with customer.
• Obtain confirmation.

Delivery of New Car :

• Inform all internal parties of standard cars.
• Preparation of car deliver documentation.
• Inspect car and confirm delivery time with customer.
• Present and explain all features of the car.
• Celebrate the delivery of the car.
• Obtain receipt of vehicle by customer.
• Ensure that the company received the payment.
• Introduction to the service advisor.

Follow Up After Delivery, Build and Enhance Customer Relationship :

• The sales person has to establish and maintain a personal and maintain a lifelong contact and a good relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand.
• Plan follow-up after car delivery.
• Collect customer feedback on the overall sales experience and document it for future reference.
• Reminder of service.
• Promotion of company's activities in relation to new product launch, car sales campaign ad service campaign.
• Make the appropriate recommendation which is cost effective to the customer to gain customers trust.
• Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Maruti-Suzuki magazine, offer of assistance (e.g. for service booking, etc.).

Build and Expand Customer Database :

• Perform all showroom activities.
• Attend sales and marketing activities.
• Active prospecting of new customers through direct mailing, cold calls, cold visits/ canvasing and referrals.
• Using available IT database tool to keep track of own prospects and customers.
• Performing CRM, i.e., keep regular contact with customers and prospects (e.g., birthday cards, anniversary cards, etc).
• Keep track record of walk-in, telephone enquiry of customers and prospect.

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• 3G: 1 year (Preferred)

Language:

• English (Required)
• Kannada (Required)
• Hindi (Required)
• Tamil (Required)
• Telugu (Required)

License/Certification:

• Driving Licence (Preferred)

Location:

• Yelahanka, Bengaluru, Karnataka (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 50% (Preferred)