About the internshipSelected intern's day-to-day responsibilities include:1. Actively listen to customer inquiries and concerns.
2. Ask clarifying questions to gain a deeper understanding of their requirements.
3. Address customer queries promptly and accurately.
4. Offer product or service recommendations tailored to customer needs.
5. Resolve complaints effectively, aiming for a positive outcome.
6. Use clear, professional, and empathetic language when interacting with customers.
7. Keep customers informed about the status of their requests or issues.
8. Develop trust through consistent, reliable service.
9. Follow up to ensure customer satisfaction after interactions.
10. Stay calm and composed when dealing with difficult customers.
11. Escalate issues to supervisors when necessary.
12. Maintain accurate records of customer interactions.
13. Provide feedback to the team to support process improvements.
14. Stay updated on product or service knowledge.
15. Attend training sessions to enhance customer handling skills.Skill(s) requiredEnglish Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written) MS-OfficeEarn certifications in these skillsWho can applyOnly those candidates can apply who:1. are available for full time (in-office) internship2. can start the internship between 24th Dec'24 and 28th Jan'253. are available for duration of 6 months4. have relevant skills and interestsOther requirements1. Female candidates only.2. 12th pass or graduates in any field.Number of openings2About Sakshi GuptaA sustainable fashion label with appealing ethnicity was established in 2019 by Sakshi Gupta who has completed her MBA from Bangalore and has worked for Warner Brothers to understand and conceptualize marketing, to lift any brand's value. We are a women's fashion clothing line. We have the most affordable and luxury brand on our website. We are expanding our team and looking for some good and competitive candidates who can deliver.Activity on InternshalaHiring since October 20219 opportunities posted
Internshala
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