Job Description

Job Responsibilites :-

• Meeting the Target on Cost of Collections by ensuring lower flows to higher buckets and also by getting the right pricing done for the agencies
• Ensuring the lowest NPA rate (reduced flows into NPA and higher recovery from already provisioned pool)
• Handle customer issues / escalations
• Reverse feedback to credit on the quality of acquisition and also by sharing market information
• Documented feedback and action taken on all cases in bucket allocation
• Ensuring adequate feet on street availability area-wise/ bucket-wise
• Build a support mechanism for branch teams, drive branch teams for collections and targets
• Manage Productivity by fixing productivity norms for agencies, associates and branch teams
• Visit on Problematic and Chronic cases for better resolution and lead by example approach
• Agency billing closure within 60 days of work completed month
• Coordinating with legal teams for initiating legal actions against chronic defaulters and dealing with enforcement agencies for filing case under SARFAESI
• Continuously monitoring of collection agencies and collection executives to identify fraudulent practices and ensure no loss is incurred due to such activities
• Ensuring audit queries are complied with, ensuring corrective and preventive actions

• Overall Experience in Financial Sector: 8-12 years; Specific Experience in NBFC
• Ability to deliver in high pressure, Team Management, Basic Knowledge of Legalities of SME, Good Networking with Local Authorities
• Excellent data management skills

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