Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Quality & Assurance Lead

Work Dynamics

What this job involves:

The Quality Lead will design, implement, and maintain the Regional Quality Management System providing oversight of all facets of compliance ensuring contractual requirements are met as well as understood by a wide audience. This role will ensure policies, systems, processes, and procedures align to relevant ISO accreditation throughout the contract term, and partner with relevant stakeholders to determine the opportunities to implement positive changes to the accounts delivery methodology, supporting systems and support mechanisms. This role will provide management oversight of the Quality Management Program, with close collaboration with Finance, Commercial and Performance leaders. The Quality lead will also manage and drive internal document control and operational audit program aligned to contract self-assurance requirements.

The Quality Lead Performance Lead will be responsible for:

• Quality Management and Performance

• Review KPI/CPI/OPI deliverables with the Performance Lead to drive Improved performance and understanding of the contracted services per contractual requirements.
• Develop and implement a suite of management information reports that enable online reporting analysis from supporting management information systems and importantly the Work Order Management System (Corrigo)
• Develop, administer, and oversee output focused audit program and contract assurance checks in relation to account contractual requirements.
• Manage all internal stakeholders\xe2\x80\x99 feedback to identify opportunities to improve the delivery of the contractual requirements to improve overall experience and performance of the end users.

• Records and Document Management

• Implement and manage comprehensive internal document control and operational audit program aligned to contract self-assurance requirements.
• Identify and implement improvements in overall document management to create benefits to all stakeholders.
• Provide management oversight to data governance and technology platform to permit readily available and accurate information of provided services

• Becoming a trustworthy advisor

• Build and maintain a strong rapport with all stakeholders in driving best case outcomes whilst being fully transparent.
• Seek feedback from all stakeholders including external-account leaders to drive positive change and outcomes for the account.

• Site Operations

• Provide an overall coordinator of account including organization of business review meetings, and contract management meetings and reports.
• Train functional teams on utilization of quality management program
• Partner with regional account team to ensure that savings targets and met and achieved.
• Manage the change control process including hosting change control meetings.
• Participate in special projects and facilitate ad hoc reporting requests as required.
• Provide support as required to site operations both on-site and remote when requested by the workplace leads.

• People Management

• Provide effective strategic leadership and direction to account team by members encouraging a culture of open and constructive collaboration and teamwork.
• Hire, attract, and retain a team of top talent; provide coaching, mentoring and feedback to foster a culture of continuous improvement

Sound like you? To apply you need to have:

• Ability to interface and collaborate effectively with all levels of an organization.
• Ability to lead team effectively, train them well and promote open, constructive, and collaborative relationships at all levels.
• Ability to look at situations from several points of view.
• Ability to think strategically, adapt and respond to rapidly changing situations.
• Ability to work collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and attention to detail.
• Excellent interpersonal skills and a collaborative management style
• Excellent planning and organizational skills to prioritize work and meet tight deadlines.
• Knowledge of and participation in ISO certification process
• Oversee and maintain the quality manual and quality management system.
• Oversee quality business process procedure development.
• Persuasive with details and facts
• Proven ability to initiate and follow through with improvement initiatives.
• Strong communicator \xe2\x80\x93 good presentation skills and possesses strong verbal & written communication skills (English)
• Strong people management skills to instill JLL\xe2\x80\x99s core behaviors and values aligned to client culture

• Educated to degree level in a relevant commercial BS Degree (Engineering or Quality Discipline Desired)/ master\xe2\x80\x99s degree beneficial, or equivalent experience.
• Appropriate qualification in quality management
• At least 5 years\xe2\x80\x99 experience in Assurance, Quality, Facilities and/or Operations required.
• Experience leading/managing a large, complex and geographically dispersed team including successful delivery of outcomes in a multi-cultural setting.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Remote \xe2\x80\x93New Delhi, DL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle