Job Description

job detailsDear Candidates,Greetings from Randstad India !We are hiring for the role of Regional Manager - North India for a renowned chain of Oncology clinic having PAN India presence.Introduction: The organization founded in 1997 and led by a renowned oncologist in India. His area of clinical interest lies in treating cancer with immunotherapy. The organization is committed to providing exceptional cancer care through cutting-edge immunotherapy. Based in New Delhi, the center has extended its services to numerous major cities across India.The details are below:1. Clinic Operations Management

• Oversee the smooth functioning of all clinics within the assigned region.
• Ensure compliance with clinic protocols, SOPs and guidelines for patient care.
• Monitor clinic infrastructure, ensuring that facilities are well-maintained and operational.
• Collaborate with Clinic Incharges to ensure staff efficiency and high-quality patient service.
• Implement and monitor adherence to safety, hygiene and regulatory standards.
• Conduct regular audits of clinic performance, staffing, and resource allocation.

2. Business Development & Revenue Growth

• Drive business growth by identifying new opportunities for patient outreach and service expansion.
• Collaborate with the marketing team to execute targeted campaigns for lead generation and patient acquisition.
• Develop and implement strategies to increase clinic footfall and treatment adoption.
• Manage regional sales targets and ensure clinics are meeting or exceeding their revenue goals.
• Identify opportunities for partnerships, tie-ups with healthcare providers or promotional events to enhance brand visibility.

3. Staff Management & Development

• Provide leadership and direction to Clinic Incharges, medical staff, and support teams within the region.
• Ensure effective staff scheduling, recruitment and retention of key clinic personnel.
• Conduct regular performance evaluations of clinic staff and identify areas for skill development.
• Implement training programs and workshops for skill enhancement, ensuring staff remain updated with the latest industry practices.
• Resolve staff grievances and conflicts to maintain a positive work environment.

4. Financial Management

• Monitor clinic financials, including budget adherence, expense control and profitability.
• Ensure effective utilization of clinic resources to maintain cost-efficiency.
• Review monthly financial reports, track variances and develop corrective action plans to meet financial targets.
• Implement cost-saving initiatives without compromising the quality of service.

5. Patient Experience & Satisfaction

• Monitor and ensure high levels of patient satisfaction across clinics.
• Address patient complaints and issues swiftly, ensuring timely resolution.
• Develop and implement initiatives to improve patient feedback, retention, and loyalty.
• Work closely with medical staff to ensure treatment quality and patient-centric care.

6. Reporting & Data Analysis

• Prepare and submit weekly/monthly/quarterly performance reports to senior management.
• Analyse data to identify trends in clinic performance, patient demographics, and revenue streams.
• Utilize clinic data to make informed decisions on staff allocation, marketing efforts, and operational improvements.

7. Regulatory Compliance

• Ensure all clinics comply with local and national regulations.
• Implement regular audits to maintain compliance with healthcare and safety regulations.
• Stay updated on changes in healthcare laws and regulations and ensure regional clinics remain compliant.

8. Relationship Management

• Build and maintain relationships with external stakeholders, including suppliers, vendors, and local health authorities.
• Foster relationships with referring doctors and other healthcare professionals to encourage patient referrals.
• Act as the regional liaison between clinics and the central administration, ensuring smooth communication and collaboration.

Interested candidates can share profiles to jhelam.s@randstad.inIf irrelevant / not interested, kindly share references.Regards,JhelamRandstad IndiaEMail: jhelam.s@randstad.in ...

Randstad