Team Handling and maintaining P&L accounts of Branches
Perform cost-benefit and needs analysis of existing/potential clients to meet their needs
Maintain positive business relationships with the clients
Reach out to large customers through Data mining & developing referrals from existing accounts
Develop new business opportunities with the team to acquire NEW Large & BIG accounts
Expedite the resolution of customer problems and complaints to maximise satisfaction
Collaboration with the internal team and external stakeholders.
Analyse the territory/market's potential, Competition products and services, track sales reports
Drive collection & keep DSO Days in control as per AOP
Key Result Areas:
Customer Relationship/Sales/ Business Development
Team Handling for sales/collection/service/operations
Customer Service & complaints handling
Maintaining MIS/Reports
Competencies (Skills essential to the role):
Excellent Customer Relationship management skills
Excellent interpersonal skills
Collaborative leadership style
Excellent people managing skills
Problem-solving
Proven track record of customer management and business development
Ability to work with cross-functional teams
Role Type / Key working relationships:
People Manager
Internal team
External stakeholders
Requirements:Educational Qualification / Other Requirement:
Bachelor's Degree (or its equivalent) with overall experience of at least 12 years spread across front line B2B sales and Account Management including 3 to 4 years in team management
Fair knowledge of the geography in which the position will be based