Job Description

DISCOVER your opportunity What will your essential responsibilities include This individual is a member of the Global Service Management team within GT (Global Technology). The Service Manager acts as the GT representative for regional customers using an understanding of customer\'s business and objectives to ensure effective IT solutions from planning to execution as well as coordinating ongoing service and support. Develop a business relationship to support service delivery - Develop, maintain and improve a successful business relationship with regional offices, the business managers, country managers, and Segment IT managers to ensure the delivery of a highly effective and efficient service and high levels of customer satisfaction. Support service delivery assessment and improvement - Interact with global business and be the primary GT contact for customers in the Service Management region. Contribute to the GT and customer\'s strategic business plan and provide input on relevant IT solutions and needs in the region. Keep customers abreast of IT developments, services, initiatives, and policies - explaining benefits and impacts. Guide and support service standardization and cost reduction - Provide guidance and counsel to the business in the examination and definition of objectives for existing or proposed projects and systems as well as in the design of such systems, applications, connectivity, user infrastructure, business operation and related processes. Manage and counsel internal service providers to deliver high quality and cost effective services Support service quality and process improvement initiatives - Assists GT management in the development and implementation of new business tools, processes, IT standards, and support other projects as needed. Assure appropriate levels of support are being provided and that customers are using available IT tools and resources to fullest potential, monitoring that processes are adequate and are followed. Assists in the development and implementation of new business tools, training, printed materials, and other projects as needed. Update management regularly, via presentations and reports, on customer needs, problems, interests, and business challenges. Manage local, global and virtual teams Leverage global GT resources and support achieving the business goals and high level services across the region including identifying similar IT needs of different customers, fostering a participative work environment, enabling effective communication, and providing guidance and training to less experienced individuals. Manage professional IT staff or high level project resources with global, local, regional or virtual teams ensuring that appropriate levels of support are being provided across the region. - Maintain knowledge of current IT platforms, regional and global IT system initiatives, available solutions, policy and process, and industry conditions. Competency: Total experience : 10 years and above Graduate preferably in Engineering ITIL Certified (Foundation/Intermediate) Project Management experience (Desirable) Agile and Continuous Improvement mindset Skills: Customer centricity - professionalism, patience, and a \'Customer-first\' attitude. Receptive to customer feedback and promoting a positive, helpful and friendly environment. Strong Collaboration and Influential skills - understand the art of persuation under challenging circumstances, opens doors to increase interaction and find solutions for complex problems. Excellent presentation and communication skills Active listening and problem solving AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-d companies, multinationals and even some inspirational individuals we don\'t just provide re/insurance, we reinvent it. How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \' property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\'s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Our enterprise I&D mission is to become the most inspiring company to work for. We\'ll achieving this through our three areas of focus: Drive an Inclusive Culture -create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected. Diversify Our Workforce -increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent. Support Our Marketplace & Communities -support our communities and visibly and thoughtfully champion equity around the globe. Learn more at . AXA XL is an Equal Opportunity Employer. Corporate Responsibility At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business constantly seeking to provide innovative solutions to the world\'s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group\'s purpose to \'Act for human progress by protecting what matters.\'. Climate: We\'re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. Water: We\'re developing water resilience where it is - and will be - needed most. Financial resilience: We\'re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our \'Hearts in Action\' programs. For more information, please see the on our website.

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