Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Business Title

Meetings & Events - Regional Delivery Manager

Department

Global Travel and Events

Scope

APAC

Description

We\xe2\x80\x99re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders.

Are you excited about taking responsibility for working with a team that is focused on developing best-in-class travel and meeting programs for tech company employees? If so, we are currently seeking a Meetings and Events Program Manager to bring their expertise to support regional delivery of meetings and events for our global program. Our team is comprised of meeting and event professionals with extensive industry experience, who are based around the world.

This role will manage in-region service delivery across various service lines regardless if the event is onsite in corporate facilities, offsite, or virtual. We are seeking a customer obsessed program manager to represent the APAC region in providing oversight to end-to-end meetings and event services, including venue sourcing, hotel room blocks, onsite corporate facility support, event planning services, website builds, and more. We are looking for an individual to integrate the global meeting & events program standards across local services lines (intake, sourcing, planning, and execution) and adapt to regional nuances.

Key Responsibilities

• Reports to the Meetings and Events Global Service Delivery Manager
• Stay engaged with end-to-end event planning process for high-level customer meetings and events
• Regional integrator for service delivery for the global Meetings and Event program (onsite, offsite, hybrid) with a regional customer focused lens.

• Monitors customer service levels in relation to onsite support/inventory, regional staffing and service levels agreements (SLAs) to ensure objectives are being met or exceeded

• If outcomes are below standards, establishes resolution for continuous improvement and escalates to the Global Service Delivery Manager
• Ensure compliance of global Meetings and Events playbooks and guidelines for consistent execution by local onsite Real Estate and Facilities teams and offsite service delivery teams.

• Decision maker for regional operational issues/non-compliances.
• Key stakeholder with global Meetings and Events Operations for edits to playbooks and guidelines.
• Ensures regional teams are not operationalizing in a siloed manner.
• Removes roadblocks for implementation of global program.
• Connection point across all service delivery teams and a Champion of Change
• Measure programmatic KPIs that represent the voice of customers
• Author white papers and their review to support proposed regional changes to processes, policies, guidelines
• Provide leadership with data and key metrics to support proposed decisions.
• Develop and proposes innovative ideas
• Meets regularly with onsite and offsite service delivery regional team members to ensure they are engaged, connected and informed
• Point of escalation for onsite and offsite service delivery workflows and customer service issues/resolutions

Basic Qualifications

• 5+ years of meetings and events management, hospitality, or related experience
• 2+ years of program management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating implementation
• Intermediate to advanced user-experience with common Meeting Management technology

Preferred Qualifications

• Bachelor\xe2\x80\x99s degree in Hospitality or related field or equivalent experience
• Experience working in either onsite or offsite corporate meetings and events
• Experience communicating with technical and non-technical stakeholders
• Demonstrated track record of cultivating strong working relationships and driving collaboration multiple teams
• Strong written communication skills
• CMP (certified meeting professional) or other industry certification valued
• Strategic Meetings Management Program (SMMP) experience desirable either 3rd Party or buyer role. Business Travel experience a plus

Location:

On-site \xe2\x80\x93Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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