Job Description

Job PurposeTo lead and ensure best in class customer service operations as per GSK values and policies while ensuring Safety, Quality, Regulatory and Cost compliances at the CFAs.To drive process improvement/simplification by benchmarking and automation at the CFAKey Responsibilities\' (Principal Accountabilities):Warehousing operations:

• Act as SPOC (Single Point Of Contact) between Trade, Commercial team and CFA
• Conduct warehouse GEMBAs to ensure EHS, Quality and Financial compliances across CFAs
• Evaluate and build capability of the CFAs Staff by providing/facilitating trainings.
• Drive continuous improvement mindset at the CFAs
• Drive operational excellence across the CFAs, by mapping best in practices in warehousing operations across industry.
• Liasoning with cross functional teams for operational/service/compliances related issue resolutions in timely manner.
• Identify process digitalization oppurtinities in the CFA and work with local IT/solutions team for implementation.

Cost and service delivery:

• Continously evolve innovative distribution strategies for the region to ensure high level of cost and service delivery
• Ensure cost management of allocated cost for the region towards CFA operations and distribution
• Prepare annual budget for the region and support central team for annual budgeting exercise
• Collaborate with procurement to optimize fixed commission and rentals for region.
• Support Process excellence manager in driving change management and process improvement at the CFAs

Warehousing operations Compliance(Finance, Quality, EHS and Trade):

• Conduct/facilitate audits to ensure SOP adherences and ensuring 100% CAPA closures on time.
• Ensure implementation of GSK SOPs at the CFAs
• Drive EHS and Quality culture at the CFAs by liasing with EHS and Quality team
• Ensure Zero Critical and Major observations in internal and external audits related to Quality, EHS, GMP, Trade etc.
• Training Co-ordinator for W&D

Educational Background

• Graduate in Science/commerce
• Supply chain management

Job-Related Experience

• Minimum 10 years of experi
• Good Communication skills.
• Good Man management skills
• Good analytical skills
• Knowledge of Warehousing operations
• Knowledge of SAP ERP.
• Good Stakeholders management skills.

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.*LI-GSKWhy GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, its also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in gsk.com, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.

GlaxoSmithKline