Responsible to handle a region for collection of loan products
Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the region
Recommending resolutions to ensure end goals are met and NCL is maintained / achieved as per requirement
Ensuring that NPAs of the region are kept at minimum trigger levels
Review of agency management and analyzing the feedback
Personal visits to High value cases which are not able to handle through normal channels
Constructively maximize returns on each pool cut and focus on lower delivering cuts
Identification of training requirements and systematize staff training
Work in close collaboration with the business and support team for speedy redressal of all issues
Recruit, train and assist in development of team members for achieving the region target
Working closely with legal counsel, various levels of management, or other local authorities on sensitive collections situations.
Aggregate information about competitor policies, determine a suitable collection policy and trigger mechanism for catering to the target customer from a regional perspective
Ensuring team's adherence to the defined processes and policies while dealing with delinquent customers
Education Qualification:Graduate - Any GraduationExperience: 10+ years of relevant experience