Regional Customer Support Agent
Job Description
Profile- Regional Customer Service
Location - Sector 18, Gurugram
Job Types- Full-time, Permanent
Salary- upto 30k
Experience: Min 1 year in regional language
Key Responsibilities :
-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Identify customer needs and help customers use specific feature
-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about technical issues and useful discussions with customers
-Monitor customer complaints on social media and reach out to provide assistance
-Share feature requests and effective workarounds with team members
-Inform customers about new features and functionalities
-Follow up with customers to ensure their technical issues are resolved
Required Qualifications :
• native speaker Telugu, Malayalam
• Fluency in English
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Schedule:
• Rotational shift
Application Question(s):
• Are you an immediate joiner?
Experience:
• total work: 1 year (Required)
Language:
• Telugu (Required)
• Malayalam (Required)
Work Location: In person
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Job Detail
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Job IdJD3566850
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear