Regional Customer Service Manager

Year    Kolkata, West Bengal, India

Job Description


Job Title:Regional Customer Service ManagerFunction:Global Supply ChainKey Responsibilities

  • Manage the transition to secondary sales based billing process
  • Monitor monthly orders, dispatches and ensure adherence to timeline
  • Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
  • Devise and Track metrics for service levels from CFAs to Distributors
  • Understand retail coverage and make recommendations on new distributor appointments
  • Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments - Socialize best practices across the Customer Service team
  • Proficient with data analytics to drive continuous improvements in the model
  • Effective and firm communicator who is approachable
Travel EstimateShould be based in the Region. Atleast 50 % travel.Job ScopeInternal Interactions (within the organization)CFAs, Depots, HO Distribution, India Business (Sales Team)External Interactions (outside the organization)DistributorsGeographical ScopeIndiaJob RequirementsEducational QualificationUndergraduate and aboveSkills
  • Performer with clean track record and strong adherence to systems and processes
  • Customer Service and Change Management.
  • Collaborate and Influence in matrix organization to drive improvements
  • Ability to work in ambiguous environment, identify critical issues and develop new solutions
  • Analytical bent of mind
  • Proven capabilities in building and managing high performance teams
ExperienceTenure: 10+ years of Hands on Sales/Distribution Experience

Sun Pharmaceutical Industries

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Job Detail

  • Job Id
    JD3343485
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kolkata, West Bengal, India
  • Education
    Not mentioned
  • Experience
    Year