Regional Customer Service Manager
Year Kolkata, West Bengal, India
Job Description
Job Title:Regional Customer Service ManagerFunction:Global Supply ChainKey Responsibilities
- Manage the transition to secondary sales based billing process
- Monitor monthly orders, dispatches and ensure adherence to timeline
- Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
- Devise and Track metrics for service levels from CFAs to Distributors
- Understand retail coverage and make recommendations on new distributor appointments
- Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments - Socialize best practices across the Customer Service team
- Proficient with data analytics to drive continuous improvements in the model
- Effective and firm communicator who is approachable
- Performer with clean track record and strong adherence to systems and processes
- Customer Service and Change Management.
- Collaborate and Influence in matrix organization to drive improvements
- Ability to work in ambiguous environment, identify critical issues and develop new solutions
- Analytical bent of mind
- Proven capabilities in building and managing high performance teams
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Job Detail
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Job IdJD3343485
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear