Description:
Role & responsibilities
Ensure timely achievement of collections targets by formulating & executing collections strategy
- Recruit and train the collections team for effective collections & recovery
- Monitor & review the activities of the regional collections teams for the achievement of collections targets
- Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
- Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
- Authorize payouts and roll out collection payout structure policy
- Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
- Partner with regional sales & credit team to ensure quality sourcing
- Identify trouble spots and implement collection related programs
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