JOB DESCRIPTION
Job responsibilities

• Operational management and control of the daily workflow
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off
• Provide direction and leadership to the team
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities
• Contribute to the strategic development
• Review of risks, Controls & Governance in the process and should ensure Satisfactory audit

Required qualification, skills and capabilities:

• Operational subject matter expertise
• Strong people management skills, ability to lead and motivate managers
• Strong ability to learn ongoing stream of new products, and processes
• Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines
• Confident communicator in all mediums with both internal and external clients
• Strategic thinker, ability to review and implement process improvements
• Bachelors degree or equivalent, preferred
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook
• Proficient with Citizen Developer tool (Alteryx, UI Path, Pega low code), SQL query or Python will be an added advantage

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The worlds most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.